IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers schools purchasing team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.
In this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You will help schools gain access to the resources they need through order processing and by providing exceptional customer service. You’ll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT’s products and services.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers
- Fulfill purchase orders, including moving orders through the cycle, following up with schools about orders, and answering questions from our users
- Ensure all individual orders are processed in a timely manner
- Manage the exemptions process, including moving requests through the cycle, troubleshooting for school users, and answering sales tax questions
- Provide email and phone support to teachers and school administrators
- Learn to do the necessary background research to deliver high-quality customer experiences
- Be able to answer all ticket types with additional support as needed
- Stay up-to-date with site changes and policies
WHAT WE'RE LOOKING FOR
- 1-2 years of customer service or related experience
- BA/BS degree required
- Strong written and oral communication skills
- Detail-oriented and exceptionally organized
- Ability to stay calm and focused under pressure
- Ability to perform repetitive tasks with a high degree of accuracy
- Motivated self-starter
- Interest in K-12 education!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.