Key Responsibilities:
- Manage and operate Government-to-Employee surveys for Whole-of-Government (WOG) on satisfaction of public officers with ICT tools.
- Collaborate with vendors and various departments to ensure smooth survey operations, including materials preparation, database management, coordinating meetings with Government agencies and troubleshooting issues during live surveys.
- Handle electronic Direct Mail (eDM) dissemination and marketing communication, including managing the comms calendar, creating the eDM playbook, liaise with stakeholders to ensure quality and seamless dissemination of WOG eDM.
- Manage databases in SharePoint and support the development, testing, and live operations of surveys.
- Conduct pre-event and post-event follow-up activities, including After Action Reviews (AAR).
- Support the dashboard with database access list management, testing, data analytics, and reporting.
- Provide secretariat support for management meetings, including polling and scheduling agenda items, event and logistics support and utilizing AI tools.
- Provide project administrative support, including conducting polls to collate inputs, tracking of project progress, and participating in team discussions to enhance processes.
- Perform other duties as assigned, including any additional project administrative or support tasks as required.
Qualifications:
- Over 3 years of experience in operations, project management and administration service.
- Proficient in communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and detail oriented.
- Experience in program management, secretarial and administrative support.
- Proficient in MS Office (Word, Outlook, Excel, PowerPoint), MS Teams, Qualtrics, Tableau.
- Fluent in English.
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