Company Overview:
The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product, you will guide dealerships through every stage of the subscription lifecycle—from pre-launch configuration and data migration to go-live and post-implementation optimization. You are a trusted advisor who translates complex SaaS capabilities into tangible business outcomes for our dealer partners.
This is a hybrid position that works in the office 2 days per week.
What You’ll Do
SaaS Implementation & Onboarding
- Lead structured onboarding projects for new SaaS subscribers, managing scope, timeline, and deliverables across pre-launch, go-live, and post-launch phases.
- Configure and customize the DMS platform to align with each dealership’s workflows, integrations, and subscription tier.
- Conduct data migration planning and verification to ensure a seamless transition from legacy systems to the Lightspeed SaaS environment.
- Run verification sessions to confirm client understanding of platform functionality and validate configuration accuracy before go-live.
Project Operations
- Manage concurrent implementation projects across multiple accounts using project management tools, maintaining accurate status, milestones, and risk logs.
- Monitor and maintain personal project backlogs; prepare and distribute regular implementation status reports for internal stakeholders.
- Document customer configurations and implementation decisions to support long-term account health and smooth handoffs.
What You Should Have
Required Qualifications
- Bachelor’s degree in Business, Information Systems, or a related field.
- Demonstrated experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
- Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities simultaneously.
- Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
- Availability to work periodic weekends and after-hours during critical go-live windows.
Preferred Qualifications
- PMP Certification or equivalent project management credential.
- Experience in SaaS metrics, subscription lifecycle management, or recurring revenue environments.
- Accounting degree or equivalent experience (beneficial for supporting dealership financial workflows).
- Familiarity with dealership management systems, automotive retail, or powersports industries.
In today’s competitive job market, transparency and trust are more important than ever. At Lightspeed, we believe in fostering an open and honest work environment, starting with our job postings. Pay transparency is a key component of this commitment, ensuring that potential candidates have a clear understanding of the compensation they can expect.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!