Come Join Overstory Health as an Admissions Specialist
Overstory Health is building world-class, patient-centric Partial Day Treatment (PDT) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.
About the Role
We are seeking a dedicated and personable Admissions Specialist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive admissions experience to ensure that our clients get the care that they need. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.
Key Responsibilities
Admissions & Intake Coordination
- Respond to all inbound referrals and inquiries; follow up on all outbound call needs with referral partners and potential patients; schedule and confirm intake appointments.
- Manage client data in our EHR (Ritten) and RCM (Simitree) portals, including benefit verification and authorizations.
- Maintain organized, accurate admissions records and ensure a timely, welcoming intake experience.
Client Attendance & Front Desk Support
- Verify insurance and check in/out for virtual sessions.
- Track attendance, document in Ritten, and follow up with late or no-show clients.
- Maintain a professional, friendly, and efficient front desk environment.
Administrative & Operational Support
- Support clinic operations through document prep, data entry, and technical assistance.
- Connect clients to local community and social services as needed.
Qualifications
- Location: In-person or virtual
- Schedule: 8:30am-5pm ET Monday through Friday
- Education: High school diploma or equivalent.
- Experience: Minimum of 1 year in Sales (healthcare preferred) or as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office or Sales in a non-healthcare setting.
- Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
- Technology: Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).
- Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population.
Why Join Overstory Health?
- Make a Meaningful Impact: Help create a welcoming environment that supports individuals during critical times.
- Collaborate with Experts: Work alongside dedicated healthcare professionals passionate about improving mental health outcomes.
- Grow with Us: Enjoy opportunities for career development and advancement as we expand.
Compensation & Benefits
- $24-26 hourly
- Flexible time off policy (FTO)
- Comprehensive health insurance with no waiting period (medical, dental, vision)
- Short- and long-term disability coverage at no cost to employees
- 401(k) with company match up to 4% of income
- Supplemental benefits
WHAT OVERSTORY IS ALL ABOUT
We are guided by our mission to deliver compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time. These values are at the core of everything we do:
- Dignity for All: We champion dignity in every interaction, ensuring that both patients and team members feel respected, valued, and heard.
- Collaboration: We work together with trust and transparency, fostering an environment where teamwork drives meaningful impact.
- Connection: We build deep, authentic relationships—with our patients, communities, and each other—because strong connections are the foundation of exceptional care.
- Purposeful Innovation: We embrace creativity and progress, ensuring that every new idea or improvement serves our mission and enhances the patient experience.
- Caring Accountability: We take responsibility for our commitments and actions, holding ourselves and each other to high standards while leading with empathy and care.
OUR COMMITMENT TO EQUITY & INCLUSION
Overstory Health is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. We believe that embracing different lived experiences, perspectives, and voices makes us stronger and improves the care we deliver. We welcome applicants of all backgrounds, identities, and abilities.
Mission: Overstory Health delivers compassionate and connected care to guide individuals through the most challenging times in their lives, one group at a time.
Vision: Transform Behavioral Healthcare to empower every individual and their community to heal, connect and thrive.
Apply now and be part of a mission-driven organization dedicated to transforming mental health care.