About the Role
Help ensure patients receive the coordinated, compassionate care they deserve. As a Physician Services Clinical Coordinator, you'll serve as the central point of connection between providers, patients, caregivers, and healthcare partners, helping navigate complex healthcare needs and ensuring care plans are carried out smoothly and efficiently. Through thoughtful coordination, communication, and follow-through, you'll help create a seamless care experience for elderly and medically complex patients.
This role is ideal for someone who thrives on organization, problem-solving, and building meaningful relationships while finding purpose in supporting patients and families. You'll coordinate services, manage provider orders, facilitate communication between care teams, support patient follow-up, and connect patients with the resources needed to support their health and well-being. Your attention to detail, proactive approach, and commitment to exceptional service will directly contribute to continuity of care, strong provider partnerships, and the delivery of high-quality, patient-centered healthcare.
Location
- Home Office: Grand Rapids, MI
Hours
- Monday to Friday, 8 a.m. to 5 p.m.
Required Qualifications
- High school diploma or GED
- CENA certification, MA certification, or equivalent work experience
- Minimum 1 year of experience in medical field or medical office setting
- Strong grasp of medical terminology
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Reliable transportation with valid automobile insurance
Preferred Qualifications
- Associate's degree
- Experience with geriatric population and/or caregivers
- Previous experience in care coordination or medical office management
Essential Skills
- Excellent verbal and written communication abilities
- Exceptional organizational and time management skills
- Strong problem-solving skills with creative thinking
- Ability to work well under stress and in urgent situations
- Professional communication skills across all organizational levels
- Understanding of communication barriers (hearing loss, cognitive impairment)
- Ability to triage and prioritize effectively
- Customer service orientation with empathy for elderly patients
How We Care for You
- Mileage Reimbursement
- Minimum of 3 Weeks Paid Time Off for Full Time
- Part Time/Per Diem also accrue Paid Time Off
- Medical, Dental, and Vision Insurance
- HSA and FSA options including Dependent Care
- Company paid Short Term Disability
- Company paid Life Insurance
- 401(k) with Employer Match
- Pet Insurance
- ID and Fraud Protection
- And more...
Optimal Care is where your dedication meets a rewarding career.
Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.
As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.
We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.
Background Screening
Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.
Equal Opportunity Employer
We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
