Sales Operations Coordinator
FLSA STATUS: Non-Exempt
Department: Sales
Supervisor: Inside Sales Manager
Direct Reports: None
Position Summary
The Sales Operations Coordinator at The First Electronics Corporation (FEC) plays a vital role in our sales process by managing quotations from initial request to order entry. The key responsibilities include coordinating with internal teams to develop comprehensive quotes, delivering these quotes to customers, meticulously tracking their status, and accurately inputting confirmed orders into Epicor, our ERP system.
The Sales Operations Coordinator demands strong organizational and administrative skills, an eye for detail, and excellent communication abilities to effectively support the internal team and ensure a seamless flow from customer inquiry to fulfillment.
Minimum Qualifications
Education:
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in a related field (Business Administration, Sales, etc.) preferred.
Experience:
- 1-2 years of experience in an administrative support role, preferably within a sales or customer service environment.
- Experience with an ERP system is a plus.
Knowledge:
- Working knowledge of Microsoft Excel is preferred.
Skills:
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Demonstrated accuracy in data entry.
Additional Requirements:
This position requires use of information or access to hardware and documents which are subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Job Responsibilities
- Communicate with customers primarily via email regarding new quote requests, quote status, and general customer inquiries
- Manage the quotation process, from receiving initial customer inquiries to final order entry in Epicor (ERP System).
- Collaborate with internal teams (Inside and Outside Sales, Engineering, Production Control, Customer Service) to gather necessary information for accurate quote preparation
- Serve as central point of contact for internal sales-related administrative inquiries
- Prepare and maintain customer quotations in Epicor, coordinating with the pricing team and Engineering when additional information or review is required
- Track open quotations and follow up as needed to obtain information and provide customers with timely updates
- Review finalized purchase orders and coordinate the transition from quoting to production
- Prepare production and Quality Control folders for new orders, ensuring all required paperwork, drawings, processes, and other documentation are complete and organized
- Track the status of submitted quotations, following up with customers as needed to progress opportunities
- Communicate relevant order and documentation requirements to Production and other internal departments to support a smooth transition into manufacturing
- Maintain accurate records of quotations, customer communications, purchase orders, and production documentation
Other responsibilities, initiatives and ad-hoc projects as required.
Internal and External Relationships
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to occasionally lift or move up to 25 pounds. The noise level in the work environment is usually moderate typical of manufacturing.