About the Role
This position in our Monterrey Center of Excellence supports shipment planning and optimization processes for operations in the US and Canada. Shifts for this role are generally Monday through Friday, working from 05:00-14:00, 06:00-15:00, 07:00-16:00, or 08:00-17:00. Most team members switch by one hour when the US changes time (March/October). People in this role are experts in customer freight flows. They understand the intricacies of facilities, products, and the relationships between them to make the best decisions to route and recover freight.
What the Candidate Will Do
- Manage end-to-end transportation planning and execution, ensuring shipments meet customer service, cost, and delivery requirements.
- Optimize freight networks by consolidating shipments, improving load utilization, and reducing transportation costs while maintaining service levels.
- Resolve routing guide exceptions, carrier disruptions, and capacity constraints to ensure uninterrupted freight movement and on-time delivery.
- Consistently achieve and exceed cost-savings and routing compliance targets through strategic load planning and carrier management.
- Collaborate with cross-functional teams, carriers, plants, and customer service stakeholders to align transportation strategies and resolve operational challenges.
- Identify and implement process improvement opportunities that enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Prioritize critical transportation issues in a fast-paced environment, making data-driven decisions to support business objectives and service commitments.
Basic Qualifications
- Excellent verbal and written communication in English.
- Previous experience in logistics, transportation, freight brokerage, or operational customer support, managing in-transit loads.
- “Call First” mindset, with confidence and willingness to make outbound calls to resolve escalations efficiently.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.