Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
What You'll Do
You will review a large amount of customer feedback on Search, Navigation and Map data (road geometry, road attributes,POIs/ addresses, incidents etc.) submitted by customers to improve their experience.
You will do a root-cause analysis using various data sources (satellite and street-level imagery, OSM, local ground-truth sources) to understand the customers' issues.
You will make high quality edits on OSM and other internal data sources based on guidelines.
You will triage and close feedback items within the team's SLA, and escalate issues outside the team's scope (routing, search, engine) to the relevant teams.
You will provide investigations and analysis, find patterns and write reports.
You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services.
What We Believe are Important Traits for This Role
A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking.
Presence of logic, ability to reason and act independently.
Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing.
Ability to execute monotonous work in large volumes on a high level of personal efficiency
Ability to work in a team and high communicative skills.
Proficiency in English, ability to communicate clearly in written and verbal communication, read and write documentation. (B1 and above). Please, indicate the level of English proficiency in your CV.
Knowledge of traffic rules and road-sign systems.
Resistant to stress in a rapidly changing situation.
Analytical mindset and ability to identify common patterns in large volumes of information (SQL and proven analytical experience will be a great advantage).
Ability to work from the office for the first three months during the probation period, visit the office for team sprints periodically (bimonthly).
Welcomed
OSM data model understanding and editing experience (or other services), interest in cartography and navigation.
Proven knowledge of SQL/Python/JS/Low Code technologies for data analysis and automations.
Experience applying AI tools for information retrieval, process automation, or workflow optimization.
Interest in developing their skills and expanding competencies within working domain.
Knowledge of Jira and Confluence.
A valid driver's license.
What We Value
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
How We Support You
Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
Balance & Brainpower: Mental health support for you and your dependents.
Rest & Recharge: Paid time away, company holidays, and generous absence policies.
Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
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