Who We Are
Build. Scale. Sustain.
We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC
We are robust and resilient: 100% independent and 0 debt
We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
We are positive, courageous, caring, doers and committed to excellence
About Gen-e2™
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:
We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.
The quality consistently exceeds the output of our best traditional engineering teams.
A product repository houses all product artefacts, giving AI full project context for higher-quality generation.
A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
With Gen-e2™, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.
YOUR ROLE
Are you passionate about keeping systems running smoothly and securely behind the scenes? We are looking for an IT Operations Specialist to be the backbone of our APAC tech infrastructure. Based in Singapore and reporting directly to our CTO, you will take the lead in ensuring our IT systems are efficient, secure, and future-ready.
This is more than just an IT support role, you will be driving the implementation and maintenance of our tools, platforms, and processes that power our people. If you are someone who loves solving problems, streamlining operations, and making a meaningful impact across international teams, we would love to hear from you!
YOUR RESPONSIBILITIES
Oversee day-to-day IT operations across our offices, including infrastructure, devices, and networks
Manage onboarding/offboarding workflows, user access, and permissions across SaaS platforms (e.g. Microsoft 365, GitHub, VPN, Notion)
Plan, maintain, and evaluate IT systems, ensuring data security, network reliability, and robust backup processes
Handle basic user support and troubleshoot hardware, software, and connectivity issues
Maintain internal tooling configurations, IT documentation, and asset inventory
Support audits and ensure compliance with security standards (e.g. ISO27001)
Liaise with vendors and manage IT procurement to ensure cost-effective solutions
Continuously identify and implement improvements to scale and secure our tech environment
WHO YOU ARE
Proven working experience supporting an organisation's technology needs
Experience with operating systems and platform patching and maintenance (Mac / Windows / Unix / Linux)
Experience with automation and monitoring system
Proficient in managing Microsoft 365, including user administration, access control, and security configurations
Familiar with SaaS tools and workflows, including onboarding/offboarding, permission management, and internal tool configuration
Linux / Unix – Command Line Interface (CLI) and system administration proficiency
Hands-on experience with computer networks, network administration, and network installation (Routing, Firewalls, VPN, ...)
Hands-on experience with Microsoft 365
It would be a bonus if you have experience in the following:
Cloud computing and virtualization concepts. (Azure, AWS, etc.)
Configuration Management (e.g. Git, Jenkins, Chef, Puppet, …)
Supporting ISO27001 audits, data center operations, or data governance initiatives
Well organized and able to work under limited supervision
We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.
More About PALO IT
We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:
Become a climate net-zero company
Deliver projects with a positive impact
Train 100% of our workforce on impact
Achieve B Corp certification among all our offices across the globe
Continuously measure & improve employee happiness
What We Offer
Stimulating working environments
Unique career path
International mobility
Internal R&D projects
Knowledge sharing
Personalized training
Entrepreneurship & intrapreneurship
For more on our team culture and benefits, check out our careers page.
PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. PALO IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.
Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.
Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.
Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.