About Pikl
Pikl is on a mission to enable the growth of digital marketplaces, starting with vacation rentals. We design and deliver insurance-enabled solutions that help platforms, property managers and owners unlock new revenue and deliver better customer experiences.
Founded in 2016, we began by protecting individual hosts and homeowners with specialist holiday-let cover. That experience now powers our insurance-enabled products, which increase participation, lift conversion and drive revenue across the marketplace value chain: platforms, homeowners and guests.
With offices in Norwich and London, and plans for international expansion, we work with some of the most recognised brands in travel as well as major insurance aggregators.
About the role
The IT Manager is responsible for the secure, reliable and efficient operation of Pikl’s IT environment, supporting colleagues primarily in Norwich, London and working from home. This role sits at the intersection of IT operations and information security, combining hands-on support, infrastructure oversight and vendor management with accountability for delivering secure and well-governed systems.
Working closely with our external IT provider and CISO, the IT Manager ensures that systems, controls and processes are not only well designed but consistently executed. This role is less about owning strategy and more about high-quality delivery, operational discipline, and continuous improvement across IT and security.
The role also plays a key part in enabling the safe adoption of AI tools across the business, ensuring appropriate controls, guardrails and infrastructure are in place.
Key Responsibilities
IT Operations & Infrastructure
Act as the primary IT contact, providing responsive, high-quality support for end users
Maintain the day-to-day operation of IT infrastructure including endpoints, networks, Wi-Fi and core cloud systems
Manage joiner and leaver processes from an IT perspective, ensuring consistent, secure provisioning and deprovisioning
Own and maintain the IT asset register, including procurement, tracking and lifecycle management
Maintain office technology and audio-visual equipment to a high and reliable standard
Deliver small-to-medium IT improvements and projects
Act as the interface with the external IT provider, managing tickets, prioritisation and service quality
Maintain clear, structured documentation for systems, processes and controls to support resilience and audit readiness
Drive measurable improvements in system reliability, security posture and user experience
Manage supplier relationships to ensure value for money and reliable service
Information Security
Implement and operate security controls
Administer core security tooling (endpoint protection, email security, identity and access management, patching)
Support user access control, device compliance and secure configuration standards
Deliver day-to-day security activities including patching, monitoring and basic incident triage
Support and maintain backup and disaster recovery processes, ensuring data is protected and recoverable
Support audits, supplier due diligence and compliance activities (e.g. Cyber Essentials, ISO 27001)
Promote good security practices across the business through practical guidance and user support
Escalate risks, incidents and control gaps clearly and promptly
AI & Tooling Enablement
Support rollout and safe usage of approved AI tools ensuring controls are followed
Enforce policies around data handling and access when using AI-enabled platforms
Ensure devices, identity and monitoring environments are configured to support safe AI adoption
Provide practical guidance to colleagues on appropriate use of AI tools in their work
Governance & Performance
Maintain clear, structured documentation for systems, processes and controls to support resilience and audit readiness
Monitor system performance and proactively resolve issues before they escalate
Support IT budgeting processes through accurate tracking of spend and asset planning
Drive measurable improvements in system reliability, security posture and user experience
Provide clear operational insight to leadership on performance, risks and recurring issues
About you
Significant experience in an IT support, or IT manager role
Strong working knowledge of Microsoft 365 and modern endpoint management
Comfortable owning day-to-day IT operations in a small-to-mid sized business environment
Experience working with an outsourced IT provider, with the ability to manage and challenge constructively
Solid understanding of networking basics (Wi-Fi, routing, connectivity troubleshooting)
Hands-on experience supporting end users, devices and office-based IT environments
Practical experience implementing security controls and tooling
Awareness of Cyber Essentials / ISO 27001 style controls and how they apply operationally
Implementation of ISO 27001 or ISO27k1 would be an advantage
Exposure to AI tools in a workplace context and an understanding of associated risks
Highly organised, with strong attention to detail and good documentation habits
Clear communicator, able to explain technical issues in a straightforward, pragmatic way
Comfortable working independently and taking ownership of outcomes
Our Values
At Pikl, our values are the foundation on which our success is built. They guide how we work together, how we make decisions for customers and colleagues, and what we recognise and reward.
Possibility
We think big and are fearless in turning challenges into opportunities. We stay curious, test ideas and learn quickly.
People
We put people first, building relationships rooted in empathy and trust. We respect, include, and learn from one another. We celebrate progress.
Progress
We unlock growth opportunities for our customers and each other yet make it our personal responsibility to own actions and see them through.
Why work at Pikl
Hybrid & Flexible working set up
Access to an incredible working space in Norwich and London
Annual leave entitlement of 28 days, plus bank holidays
35 hour working week
Employee Assistant Program with 24/7 GP support and wellbeing services for you and your immediate family
10% discount with Sykes Cottages
Training and development opportunities
Social events
Support from an awarding-winning CEO & Founder