The Defect Manager is responsible for the operational governance and steering of the complete defect lifecycle across releases, upgrades, rollouts and support activities.The role acts as the central coordination point between markets, testers, business representatives, AMS, developers, architects and rollout teams to ensure defects are analyzed, prioritized, resolved, retested and closed in a controlled and transparent manner.The focus of the role is operational execution, transparency and delivery, rather than long-term product strategy.
You’ll be focused on:
• Owning and governing the end-to-end defect process.
• Reviewing newly created defects for completeness and quality.
• Validating defect categorization and prioritization.
• Identifying and closing duplicate defects.
• Assigning defects to the responsible delivery teams.
• Tracking defect progress until closure.
• Ensuring defect workflow compliance in Jira, SolMan or successor tools.
• Conducting regular defect review and triage sessions.
• Monitoring due dates and aging of defects.
• Escalating overdue or business-critical defects.
• Coordinating resolution activities between markets, business testers, product team, AMS & Rollout teams
• Supporting prioritization discussions with business and delivery stakeholders.
• Creating and maintain defect dashboards.
• Reporting defect status, trends and risks to stakeholders.
• Providing management reporting for releases and rollouts.
• Ensuring that system status reflects the actual situation.
• Supporting onboarding of testers and project members.
In order to succeed, you’ll need:
• Bachelor's degree in Computer Science, Software Engineering, or comparable work experience.
• Strong knowledge of defect management processes
• Experience with SAP projects and rollout delivery
• Understanding of test management methodologies
• Understanding of business processes and integration scenarios
• Experience with tools such as: Jira, XRAY, SAP Solution Manager, Confluence, Excel / Power BI (Tosca)
• Ability to adapt and solve problems under time constraints.
• Fluent Business English, both written and spoken.
Nice to have:
• Familiarity with agile methodologies and PI Planning processes.
• Experience in risk management and quality assurance during testing cycles.
• Knowledge of integration testing and performance validation for SAP environments.
Company benefits
• 1200€ to equip your home office
• Flex allowance: 720€/year (60€ per month x12)
• Performance bonus
• Health insurance extendable to your household
• Wellbeing program extendable to your household
• Life insurance
• Pension fund
• Smartphone & phone data plan
• Discounts on VW Group cars and special financing conditions
Cool things you’ll experience in our work environment
• Tailored remote-friendly setup for every team's vibe!
• Flexible working hours
• Multicultural reality with + 30 different nationalities
• Pet friendly environment
• Boost your career with our internal mobility program, focused on your personal & professional growth
• Mix and mingle across teams for idea-sharing and bonding
About VW Group Digital Solutions [Portugal]
Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.
At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.
Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.
Ready to #ExploreNewRoads? Join us! 🚗