JOB SUMMARY
This Position is entrusted with the responsibility of managing collections and maintain the allocated Receivables Outstanding in accordance with / within the approved credit terms and strive to exceed the desired cash flow.
- Payment follow-up with the clients.
- Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
- Ensure Receivables statement reflects true and fair picture.
- Periodical customer feedback on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.
DUTIES & RESPONSIBILITIES
Client follow-up
- Ensure Automated statement is sent to all clients fortnightly.
- Maintain detailed and up-to-date records of customer accounts and collection activities.
- Calls & emails to the clients prior to the due dates, to follow up / seeking payment for due/overdue invoices.
- Sending follow up mails/reminders/chase letters / timely escalation on a regular basis to delaying clients to ensure timely collections.
- Ensure that all the assigned clients are followed up each month without any exception.
- Manage customer relationship and retention.
Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.
- Monitor the ageing of the clients’ outstanding statement on a regular basis and chase up with the clients accordingly, to maintain the overdue percentage less than 80% on the total outstanding.
- Identify the high value invoices and ensure quick collection to improve the cash flow.
- Ensure that a minimum of one receipt is collected monthly from each of the due customers.
Ensure Receivables statement reflects true and fair picture.
- Interact/liaison with the clients on a regular basis and ensure accounting of all invoices by the clients closest to the date of service/sales rendered.
- Investigate and resolve customer disputes or discrepancies related to outstanding balances.
- Liaison /Interact with the messenger/service, Sales & logistics department on a regular basis to ensure timely submission of invoices.
- Escalate unresolved or high-risk accounts to the Collections Manager or relevant department.
- Liaison/Interact with the Receivables Accountant (RA) and ensure timely posting of receipts, proper allocation of invoices, timely accounting of Credit Memos.
- Liaison/Interact with the clients on a regular basis to ensure customer’s balances are reconciled/matched with the client’s outstanding statement at any point of time, supported with a reconciliation statement for the differences.
Periodical feedback to the Finance Manager/Credit Control Supervisor on the payment status of the outstanding invoices
- Follow up with the clients regularly and keep up to date remarks in respect of each outstanding invoice.
- Provide the updated payment status of the assigned clients - to the Credit Control Supervisor/Finance & do timely escalations & coordinate with Supervisor on daily basis to decide on order approvals/ releasing of Account holds.
Education
Bachelor’s degree in Accounting, Commerce, Finance, Business Administration, or a related field.
Experience
- 2 to 3 years minimum experience in the similar role
- Monthly Follow up Report in Excel
- Customised Customer Statement in oracle
- Customised Customer Ledger in Oracle
- Receipts module in Oracle
Skills & Abilities
- Skills: Strong communication, negotiation, and Excel skills; basic understanding of financial statements.
- Personality: Detail-oriented, persistent, and customer-focused with a professional demeanor.
- Systems Knowledge: Familiarity with ERP or accounting software (SAP, Tally, or equivalent) is an advantage.