We are seeking a candidate to join the Revenue Assurance Team. Reporting to the Revenue Assurance Team Manager, the successful candidate will provide support to the Head of Business Operations, Chief Finance Officer, and the Account Management teams. The role includes managing and supporting customer contract renewal processes within defined Business Areas, and ensuring effective tracking and delivery of monthly renewals, working alongside other operational business teams (Legal, Sales Order Processing, etc.) to achieve this.
MAIN RESPONSIBILITIES:
Contribution to the Central Revenue Assurance processes
Maintaining the Revenue Assurance master data sheet for NEC
Liaising with Account Management team on upcoming contract renewals
Taking ownership of contract renewals where required, within clearly defined parameters
Liaising with Customers and involved third parties directly (email and phone contact) for contract negotiation, and following up negotiations to fruition
Follow internal sign-off processes, including preparation and presentation of contract overview documentation
Assisting Sales teams in preparation of internal/external documentation, in relation to contract renewals
Ability to discuss NEC products at a top level to assist contract negotiations
Address contract queries that may arise internally or externally
Good all round understanding of associated NEC product offerings
Recording and keeping accurate forecasting of upcoming renewals within the NEC CRM system
ESSENTIAL SKILLS:
Customer facing experience
Strong use of Microsoft Office Suite
Good knowledge of the Local Authority / Public Services approval processes.
Good, working knowledge of contract law
Working knowledge of contractual frameworks
An understanding of the Local Government / Public Services environment and its drivers
Ability to effectively interact with and gather information from high-level managers and senior officers
Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim
Ability to adapt to differing levels of interaction dependent upon situation
Good Business reporting capabilities
PERSONAL SKILLS
Excellent oral and written communication skills
Self-motivated and self reliant, but with strong team player capabilities
Strategic and Commercial attention to detail
Ability to manage workload and meet deadlines
Capable of multi-tasking and balancing customer and internal priorities
Willingness and ability to represent NEC in both internal and external meetings
Effective relationship builder, developing working relationships with individuals within the business
Organising time effectively, determining the right resources needed to effectively perform job assignments
Full and valid UK/EC driving licence
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.