A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills.
Due to strict security clearance requirements, applicants must be eligible for UK Security Clearance.
Job Duties
- Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition.
- Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose, and repair all products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
- Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
- Provide feedback to Regional Manager and take part in continuous improvement projects as required to improve processes and find efficiencies
- Maintain all aspects of your assigned region to include, but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base.
- Working as part of a regional team, supporting members of your team and of other teams.
Skills & Experience
- IT literate with an IT background for Windows in various forms:
- Desktop – Windows 10 and 7
- Server – 2016, 2019
- WSUS
- Active Directory
- SQL (not essential but would be great)
- Networking – Cisco literate or qualified (not essential but would be great)
- Willingness to drive as this makes up a large amount of time within the role
- Able to approach any situation with a logical methodical manner
- Antivirus – Symantec experience
- Someone with previous Field Service experience so they understand the role would be ideal but not essential
When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.