- Perform installation, upgrade, enhancement, relocation, and migration activities for products and their components according to each client’s specific environment, using established procedures and tools (these activities are performed remotely);
- Support clients in problem resolution through root cause analysis, solution implementation, and ensuring the client’s needs are met;
- Participate in processing customer requests using the appropriate support tool;
- Communicate directly with clients during the execution of work and act as the central point of contact for follow-up on outstanding issues;
- Respond to requests for information and questions related to operational and equipment software by providing internal Level 2 support;
- Advise clients on the latest products, system operations, and during the implementation phase of new hardware and software;
- Produce and keep documentation related to team procedures and processes up to date;
- Update client inventory information in the appropriate tool to ensure data integrity.
- Minimum of a college diploma (DEC) in a field related to information technology and relevant experience;
- 1–3 years of relevant work experience;
- Good knowledge of Solaris, Unix, Linux, and Windows environments;
- Good knowledge of Azure DevOps;
- Knowledge of Oracle and MS SQL databases;
- Strong analytical skills, resourcefulness, and ability to understand job log files;
- Demonstrated leadership and a strong inclination toward collaboration and information sharing with colleagues;
- Curiosity, proactivity, and strong problem-solving skills;
- Strong organizational skills and a high level of rigor in the preparation and execution of various tasks;
- Excellent listening skills and strong customer service orientation;
- Ability to adapt in a constantly evolving environment and good stress tolerance;
- Availability to work regularly on an atypical schedule;
- This position requires bilingualism, as the candidate will be required to work with documentation in both French and English, and to communicate verbally and in writing with French- and English-speaking partners, clients, vendors, and colleagues.
Why join LGI?
- A workplace built on trust, autonomy and collaboration
- The opportunity to grow, perform and work alongside curious and talented colleagues
- A continuous learning culture with dedicated training time, a renowed skills development platform and access to cutting-edge tools
- Stimulating projects that advance healthcare technology and support the work of over 320,000 professionals, benefiting more than 6 million patients
- A comprehensive benefits package including group insurance from day one, a group RRSP with employer contributions, 24/7 telemedicine, an employee and family assistance program, and a minimum of 3 weeks vacation per year
At LGI Healthcare Solutions, we value diversity, equity, and inclusion. We believe that a diversity of experiences, perspectives, and backgrounds contributes to our success. We are committed to fostering an inclusive, equitable, and respectful work environment where everyone can thrive and reach their full potential. We encourage all qualified individuals to apply.
Interested? Join Us!