- To greet Guests in a professional manner;
- To deal with Guest complaints and comments in an efficient and timely manner;
- To provide Guests with information of shipboard services, including information on ports;
- As each passenger checks in, ensure that:
- They are in possession of the proper documents for boarding;
- They are berthed in the proper cabin and correct key cards are distributed;
- Credit card registering and administration;
- To keep an accurate record and to follow up on lost and found items;
- AVO issuance and follow up;
- Keep inventory of office supplies;
- Conduct wake up calls for Guests;
- To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
- To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
- To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
- To assist Guests with Disembarkation information and inquiries;
- To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
- To assist the Chief Purser with Customs and Immigration paperwork when necessary;
- Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
- To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
- To adhere to all Company Policies and Procedures, Manuals and Directives;
- Applying of charges to guest and crew shipboard accounts;
- To do additional duties in other departments (provision, luggage etc,.) as necessary.
- Hotel or Tourism School beneficial.
- Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
- Previous experience in cash handling/accounting beneficial;
- Must be fluent in written and spoken English;
- Advanced German skills required, any additional language would be a plus;
- Excellent interpersonal and public communication skills;
- Must have very good administrative skills (proficient in Outlook, Word and Excel);
- Very good organizational skills are necessary along with the ability to multitask;
- Must possess ability to interact with all levels of people;
- Must be able to remain calm under pressure;
- Must be service minded with an outgoing, charming and friendly personality;
Financial Responsibilities
- To be cost conscious with the use of office supplies, printed materials and other consumables;
- To ensure that Company property is maintained properly and treated with respect at all times;
Safety Responsibilities
- To be familiar with the Ship`s Emergency Plan;
- To be aware of Safe Working Practices;
Emergency Duties
- To follow instructions noted on Safety Card;
- To participate in Guest/Crew Lifeboat Drills as per instructions;
- Other safety responsibilities, as assigned, but not limited to the above;
- Take part in safety drills. Team Communication and Meetings;
- To attend orientation and training with the Purser Department every cruise;
- To communicate with the Assistant Purser and Chief Purser on a regular basis.