Maintain and support company IT systems and networks, ensuring reliable uptime, secure operations, and prompt resolution of incidents while administering servers, endpoints, and network infrastructure.
Job Duties and Responsibilities- Resolve incidents within SLA consistently
- Maintain network and system uptime targets
- Implement secure configurations and patching
- Document and improve network/system processes
- Support users with high satisfaction ratings
Required Qualifications
- Bachelor’s degree in IT/Computer Science or equivalent experience
- Hands-on experience with Windows/Linux administration
- Experience supporting networks (LAN/WAN, VLAN, VPN)
- Familiarity with ITIL or help-desk ticketing practices
- Strong troubleshooting and networking fundamentals
- Windows Server administration
- Linux administration
- Active Directory and Group Policy
- Networking (TCP/IP, DNS, DHCP, VLAN)
- Switches/routers troubleshooting
- Firewall/VPN configuration
- Monitoring and ticketing tools
- Customer-focused communication
- Structured problem-solving
- Time management and prioritization