- Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
- Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
- Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
- Client Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools.
- Collaboration: Work closely with technical teams for integrations and customisations when required.
- Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
- Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance module
- Requirements gathering and documentation for business changes.
- Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
- Assist with transitioning clients into support post Cloud implementation projects and from competitors.
- Identifying persistent problems and work with key stakeholders to address the root causes.
- Providing end user application and functionality training.
- Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
- Ensure issues with the Oracle Product are correctly logged, tracked and escalated with Oracle through the Service Request process
Essential Qualifications:
- A minimum of 3 years’ experience as an application support analyst or similar role.
- Experience in Oracle implementations and/or upgrades or support projects
- Experience of all Supply Chain Modules including Procurement, Inventory Management, Order Management, Manufacturing, Supply Chain Planning, Product Information Management, Cost Management, Maintenance, Supply Chain Collaboration, Global Order Promising, Logistics, Product Lifecycle Management
- Must have good experience translating business requirements and design into functional solutions
- ITIL process Knowledge
- Experienced user of Incident Management Systems
Desirable Skills:
- Experience in creating OTBI Reports
- Experience of Oracle AI Agent implementation and support
- Experience working with other Oracle modules such as Finance
- Technical problem investigation skills.
- Oracle Cloud SCM Certification
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
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