The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.
- 1. Investigate escalated issues by gathering and analyzing additional
- information
- 2. Support retail systems hardware and software including point of sale
- (POS), inventory, cash office, fueling, loyalty, and quick service restaurants
- (QSR)
- 3. Test new versions of retail software and coordinate installation in stores
- 4. Coordinate with all departments regarding accuracy of polling and data
- capture, and rekeying of missed sales transactions
- 5. Conduct second level support in troubleshooting and resolving all retail
- system issues escalated by internal business partners
- 6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
- Analyst to identify and resolve bugs and issues, and introduce new
- functionality
- 7. Test new business requirements within the retail system environment
- 8. Maintain test software and hardware environments
- 9. Maintain deployment software, maintenance, patching, and training
- documentation
- 10. Create maintenance of operating system (OS) image
- 11. Manage deployment of OS updates and security requirements
- 12. Model behaviors that support the company’s common purpose; ensure
- guests and team members are supported at the highest level
- 13. Ensure all activities are in compliance with rules, regulations, policies, and
- procedures.
- 14. Ability to work unsupervised for extended periods
- 15. Complete other duties as assigned.
- This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future
- High school diploma or equivalent certification required
- Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
- Minimum one year experience with POS systems and second level support
- in identifying and troubleshooting system issues preferred
- Working knowledge of Microsoft Windows including Microsoft Office
- Working knowledge of retail store software systems
- Working knowledge of Microsoft SQL Server Express and ability to script
- SQL queries preferred
- Working knowledge of coding languages such as .NET, VB, etc. preferred
Travel Travel required less than 10%
Physical Requirements & Working Conditions
• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time
• Work flexible hours in system critical situations
• Provide on call support after hours and weekends