We are looking for a talented Accounts Receivable Operations Coordinator to join our growing global team at Sectigo.
The Accounts Receivable Operations Coordinator provides operational and administrative support to the Global Accounts Receivable and Collections team. The primary objective of this role is to ensure that all customer accounts are fully prepared for collection activities by managing onboarding requirements, purchase orders, vendor registrations, compliance documentation and customer administrative requests. This position allows Collectors to focus on cash collection while improving efficiency, reducing payment delays and accelerating customer onboarding.
Here are the core functions, responsibilities, and expectations for this role:
Customer Onboarding
- Coordinate customer onboarding activities prior to collections.
- Validate customer account setup requirements.
- Ensure all required information has been received before invoices become due.
- Prepare and maintain a standardized Customer Onboarding Package to ensure customers receive all required payment, tax, banking and compliance documentation at the beginning of the customer relationship.
Purchase Order Management
- Verify Purchase Orders (POs) before invoices are issued.
- Follow up with Sales and customers regarding missing or incorrect POs.
- Track PO-related issues until resolution.
Vendor Registration
- Complete customer vendor registration processes.
- Maintain customer vendor portals.
- Submit and monitor registration requests.
- Coordinate updates when customer information changes.
Documentation & Compliance
- Prepare and maintain customer documentation packages.
- Coordinate completion of vendor forms.
- Request and maintain:
- W-8 / W-9 documentation
- Banking information
- Tax certificates
- Compliance documentation
- Legal documentation when required
Internal Coordination
- Liaise with Billing, Sales, Legal, Tax and Collections teams.
- Follow up internally until administrative requirements are completed.
- Escalate blockers impacting invoice payment.
Collections Readiness
- Ensure customer accounts are fully operational before being handed over to Collections.
- Track outstanding onboarding tasks.
- Monitor aging administrative requests that could delay payment.
Customer Payment Readiness
- Ensure customers have all required payment instructions and documentation before the first invoice becomes due.
- Identify and resolve administrative blockers that could delay customer payments.
Process Improvement
- Identify recurring causes of payment delays.
- Recommend process improvements to reduce administrative bottlenecks.
- Maintain standard operating procedures.
- Support continuous improvement initiatives across Global AR.
Reporting
- Maintain onboarding and vendor registration trackers.
- Report outstanding administrative actions.
- Produce operational metrics to support AR performance.
Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
More information about this role:
- This is a full-time and in-office position, reporting to our Chennai office 5 days a week, working in the 3PM IST schedule unless otherwise notified.
- The targeted compensation package for this role is between INR 4,50,000 and INR 5,50,000 per annum, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.
Education:
- Bachelor's degree in Finance, Business Administration, Accounting or related field preferred.
Experience:
- Minimum of 2+ years of experience in Finance Operations, Accounts Receivable or Customer Operations.
- Experience with vendor onboarding or customer administration preferred.
- Experience working in an international environment is an advantage.
Ideal Candidate Profiles, Talents, and Desired Qualifications:
- Strong organizational skills.
- Excellent attention to detail.
- Ability to manage multiple priorities simultaneously.
- Strong communication skills.
- Ability to coordinate across multiple departments.
- Experience with ERP systems (Dynamics 365, NetSuite or equivalent).
- Intermediate to advanced Excel skills.
- Strong analytical mindset.
- Process improvement orientation.
- Customer-focused approach.
- Ability to work independently in a fast-paced global environment.
- Strong follow-up and ownership mindset.
Sectigo is an Equal Opportunity Employer.
At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.