Complex Problem Solving & Escalations: Independently investigate and resolve complex, non-routine technical issues across the application and infrastructure stack, taking a fresh perspective to solve complex problems.
Project Leadership & Delivery: Lead small-to-medium operational projects and infrastructure enhancement initiatives, managing timelines, deliverables, and technical implementation independently.
Incident Management & Root Cause Analysis: Participate in major incident response and post-mortem analysis (RCA) to prevent recurrence and improve systemic reliability.
Process Optimization & Automation: Identify opportunities for operational efficiency, contributing to process improvements and building tools to reduce manual toil.
Mentorship & Technical Guidance: Provide informal guidance, technical coaching, and peer support to junior team members, elevating overall team capabilities.
Cross-Functional Collaboration: Partner with DevOps, Software Engineering, and Product teams to align operational needs with technical roadmaps and system stability goals.
Required Technical Skills
Advanced Scripting & Automation: High proficiency in writing complex scripts (e.g., Python, Bash, PowerShell) for task automation and system operationalization.
Cloud & Infrastructure Knowledge: Deep understanding and hands-on operational management within AWS/Azure cloud environments and hybrid systems.
Database & Data Pipeline Proficiency: Capability in performance querying, troubleshooting, and management across relational and non-relational database platforms (e.g., MSSQL, MongoDB, Kafka).
Platform & Systems Diagnostic Skills: Mastery of full-stack application architecture, microservices, and enterprise monitoring frameworks.
Typical Experience: 5–10 years of relevant technical support and system engineering experience, with a proven track record of delivering independent work products and managing complex technical projects.
Education & Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience; advanced degree or relevant technical/cloud certifications preferred.
Skills: Advanced technical and analytical proficiency; ability to independently diagnose and resolve complex system issues; strong communication and collaborative skills to drive cross-functional alignment.
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