The Data Processing Coordinator supports the accurate, timely and secure processing, validation and delivery of operational data. The role follows defined procedures, monitors data quality, resolves routine data issues, maintains complete records and collaborates with Operations and internal stakeholders to meet service-level and client requirements.
Responsibilities
- Panel Operations & Participant Engagement: Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.
- Act as the primary point of contact for research participants, ensuring a high level of customer service.
- Assist in the development and enhancement of panelist communications, including emails, translations, and web content.
- Identify and escalate process improvement opportunities and potential risks related to panel management.
- Ensure compliance with market and legal requirements for panel operations.
- Work closely with local and international teams to ensure smooth panel operations.
- Digital Media Operations & Data Quality Management:
- Support digital audience measurement by monitoring panel data for unexpected changes and escalating issues when necessary.
- Assist in analyzing digital data trends to ensure accuracy and consistency in research outputs.
- Work with global teams to implement improvements in digital data collection and processing.
- Understand and apply digital metering technology to enhance audience measurement processes (training provided).
- Minimum SPM, STPM, certificate, diploma, or an equivalent qualification.
- 0–1 year of relevant experience in operations, data entry, administrative, or business support roles.
- Basic proficiency in written and spoken English and Malay.
- Computer literacy with proficiency in email, spreadsheets, word processing, Google Suite, and database applications.
- Willingness to learn Nielsen systems, data definitions, quality standards, and repeatable operational processes and maintain high data accuracy and quality standards.
- Strong attention to detail, accuracy mindset, and basic problem-solving skills to investigate discrepancies and follow procedures.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.