Operations Associate – Grocery
Job ID: R4344
Dubai - Main Office
Permanent
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Operations Associate – L1 (UAE Grocery)
Location: Dubai, UAE
Working pattern: Onsite | Full-time | Shift-based (40 hours per week)
About Deliveroo
Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries — from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams.
Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time.
The Role
The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.
The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.
Key Responsibilities
Performance Monitoring:
Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.Root Cause Analysis:
Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.On-Site Training:
Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.Action Plan Development:
Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.Documentation & Reporting:
Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.Hardware & Tech Support:
Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.Collaboration with Store Staff:
Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.
Requirements
Experience: 1–2 years in grocery, retail, or delivery operations.
Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
Transport: Valid UAE driving license and own car.
Physical: Ability to be on-site at multiple store locations for extended periods.
Benefits & Perks
25 days annual leave + public holidays
Comprehensive medical insurance
Annual flight allowance
Free Deliveroo Plus & partner discounts
Maternity and paternity benefits
Regular team events and social activities
Workplace & Diversity
At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background — all you need is passion for great food and a drive to be part of something exciting.
We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally.
Perks
A competitive and comprehensive compensation and benefits package
Work Life
- Where needed, support with your visa and work permit process
- Paternity and maternity benefits
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
- Regular social events
Wellness
- Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
- Access to Headspace, a meditation and wellbeing app
- Access to our Employee Assistance Plan
- Life Insurance
Time away
- 25 days annual leave
- One day of paid leave per year to volunteer with a registered charity
- Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country
- Military leave: We support our Emirati employees through every stage of national duty – UAE National male employees receive paid leave to fulfil their military service obligations.
Food
- Free Deliveroo Plus: free delivery and access to special offers
- Breakfast, snacks and drinks available in our office
- Twice monthly lunch allowance
Equity
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Compensation
- We aim to pay every employee competitively for the role they are performing in their respective location
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
- We back our commitment to Emiratisation with more than words – eligible UAE Nationals receive an additional Emirati Allowance on top of salary, reflecting the value we place on local talent and long-term careers at Deliveroo
Equity
- Depending on your role, you may be eligible for share awards, giving you the opportunity to become a Deliveroo shareholder.
- Share in our long-term success and the value we create together.
Food
- Enjoy Deliveroo Plus with free delivery and access to exclusive offers.
- Breakfast, snacks and drinks are available in the office.
- Enjoy a twice-monthly lunch allowance to order your favourites on Deliveroo.
Wellness
- Comprehensive private medical insurance, with cover available for you and eligible dependants.
- Access to Headspace, our meditation and wellbeing app.
- Access to our Employee Assistance Programme for confidential support and guidance.
- Life insurance.
Work Life
- Generous maternity and paternity benefits.
- Excellent learning and development opportunities, including access to RooLearn, our learning platform packed with high-quality training and content.
- Connect with colleagues through our Employee Resource Groups and employee communities.
- Regular social events bringing our teams together.