GENERAL SUMMARY: Supervise and coordinate activities of all workers involved in shipping and receiving processes. Train workers in proper processes and procedures as per company work instructions. Ensure that all required information is documented and company work order system (RPCS) is updated accordingly. This is a "working" supervisory position, meaning that the supervisor is required to perform the same shipping and receiving tasks as all direct report employees, when necessary.
JOB RESPONSIBILITIES:
1. Monitor receiving personnel to ensure that inbound products are processed according to priority, receipt of all inbound products are processed within company guidelines, and that all pertinent information is entered into the work order system (RPCS) as required.
2. Monitor shipping personnel to ensure that outbound products are properly packaged to prevent damage and that all shipments are delivered via customer/ company requirements and priority, and that all shipment information is entered into the work order system as required.
3. Ensure proper shipping documentation (written or electronic} is prepared for all outbound shipments, including customs documents as required for international shipments.
4. Perform all shipping and receiving functions as required, including loading and unloading LTL shipments (fork truck certification is required).
5. Coordinate local delivery schedules with company driver(s), Customer Service, Customers, and Sales team members as required.
6. Interface with Customer Service, Customers, and Sales as required to resolve issues and answer questions.
7. Coordinate changing delivery and priority requirements as necessary.
8. Coordinate ordering of necessary supplies with Purchasing department.
9. Manage processes and employees to meet company metrics.
10. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Basic computer skills
2. Knowledge of Microsoft Office (Excel, Word, Outlook)
3. Effective communication skills (oral/ written)
4. Basic negotiation skills
5. Ability to multitask
6. No lifting restrictions
7. Ability to work on your feet for extended periods of time
8. Minimum High School diploma or equivalent
9. Previous experience preferred