Splendido, A Belmond Hotel, part of the LVMH group, is the epitome of Portofino's charm. Our iconic property is perched on the hills of Portofino, offering spectacular views of the Tigullio panoramas and the Bay of Portofino. Proud of our rich history and constantly looking towards our future heritage.
We are looking for a Housekeeping Supervisor to join our team Splendido!
She/He will be responsible for ensuring a high-quality laundry service for our guests and employees. The ideal candidate is willing to achieve individual and team goals through passion and commitment.
Reports to the Executive Housekeeper.
Main Duties & Responsabilities:
- Supervision and Quality Control: Meticulously inspect guest rooms (arriving, occupied, and departing) and public areas to ensure absolute compliance with LQA standards and brand operating procedures.
- Operational Coordination: Manage the daily workflow by monitoring cleaning progress and coordinating the floor team to ensure optimal room release times, prioritizing based on VIP arrivals.
- Cross-Functional Collaboration: Maintain constant and transparent communication with the Front Office (regarding room status) and the Maintenance (Engineering) department for reporting and rapidly resolving technical issues.
- Team Training and Support: Work alongside operational staff, offering orientation, on-the-job training, and continuous support to maintain high levels of motivation, efficiency, and attention to detail.
- Linen and Inventory Management: Monitor the proper management and rotation of linen, uniforms, and amenities, participating in periodic inventories and monitoring stock levels.
Requirements
- Experience: At least 1–2 years of previous experience in similar roles (Supervisor or Senior Room Attendant) gained within 5-star luxury hotels or resorts.
- Industry Standards: In-depth knowledge of international luxury standards and familiarity with Leading Quality Assurance (LQA) evaluation criteria.
- Languages: Excellent knowledge of Italian and English. Knowledge of a second foreign language will be considered a preferential asset.
- Extraordinary attention to detail and a keen sense of aesthetics.
- Excellent organizational and problem-solving skills.
- Empathetic leadership, communication skills, and a strong team-oriented mindset.
- Flexibility and availability to work shifts, including weekends and holidays, in line with the property's seasonality.
Benefits
- Seasonal labor contract according to C.C.N.L. Settore Turismo - Level 3, Housekeeping Supervisor.
- Start date: March 2027. End date: November 2027, with the aim of continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as per CCNL plus an increase based on seniority and skill level, separate payslip for 13th, 14th, and TFR. Accommodation in our staff house, including breakfast and access to the staff canteen.
- Bus ticket as a benefit for the contract period.
- Welfare incentive based on quality goals.
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.
About Belmond:
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future.
We embrace community spirit and believe in responsible, sustainable tourism Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.