Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!
Responsibilities
- Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
- Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
- Serve food and beverages to guests, adhering to the highest standards of service.
- Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
- Work positively within a team environment to deliver all events across the estate.
- Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
- Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
- Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.
Requirements
- Previous experience in a hospitality or customer service role is preferred but not essential.
- Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
- Strong attention to detail and a passion for providing exceptional service.
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Must be a team player, willing to assist colleagues wherever possible.
- Have a "Can Do" attitude with a strong work ethic and passion for quality.
- Basic knowledge of food safety and hygiene practices is a plus.
Benefits
- Pension Plans
- Life Insurance
- Certified Training & Development
- Strong career progression
- Enrolment in Brocket Hall staff benefits program
- Complimentary use of golf and leisure facilities