About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.
Position Overview:
The Employee Concierge and Errand Runner offers white glove customer service to our clients via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to employees. Your main responsibility will be to assist our clientele with local errand running within specified parameters and criteria. From time to time, you may also assist our clientele with additional services from travel planning, providing gift suggestions to product research and much more.
Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred.
This is a full-time position, offering a schedule of Monday to Friday from 8:00am to 4:30pm.
Candidates must have reliable transportation and an excellent driving record.
Compensation for this role is $23 to $24 per hour
Position requires travel in the assigned city and surrounding areas. Mileage and parking expenses will be reimbursed.
Job Responsibilities:
- Local errand running services within the greater Boston area.
- Coordinating and scheduling services with local and national partners and vendors
- Consistently provide best in class customer service in a fast paced, structured environment.
- Prioritizing requests and monitoring daily deliverables.
- Provide uncompromising service to members.
- Project an approachable and professional image at all times.
- Promote meaningful relationships via face-to-face interaction with employees, visitors and vendors.
- Respond to employee and guest requests in a professional, courteous and timely manner, without exception.
- Collaborate on new ideas and initiatives with team members and management.
- Research suggestions and book reservations for entertainment, tickets, dining and travel
- Recommend household service professionals and pet care providers
- Suggest and purchase gifts and flowers
- Product comparison and information research
- As time allows host tabling events onsite at client location to create awareness of the program
- As time allows support campus celebrations with set-up
- Other duties as assigned
- Manage and prioritize multiple tasks daily
- Ability to exceed productivity and quality standards
- Excellent Written and Oral Communication Skills
- Ability to adhere to schedule
- Ability to flex weekly work schedule to meet business needs
- Positive, outgoing, and attentive demeanor
- Desire for continuous learning and development
- Flexibility to adapt to changing tasks and priorities
Requirements
- Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.
- Strong knowledge and familiarity with navigating the surrounding Boston area via car
- Comfortable handling with a high volume of errands requests
- 2+ years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
- Valid driver’s License and clean driving record
- Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
- Must have reliable transportation and impeccable driving record
- Must obtain a Massachusetts Notary Public commission. The company will sponsor and pay for the full application and-commission process.
Benefits
- Medical, dental, vision Insurance starting the first day of the month after hire
- Long term and short-term disability insurance paid for by Circles
- 401k with match
- Life insurance and short/long term disability insurance paid for by Circles
- Up to 15 days of PTO your first year
- Paid holidays
- Access to discount programs
- 30 day paid sabbatical every five years
- HSA/FSA account eligibility
- Access to Employee Assistance Program