We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams.
Job Responsibilities
- Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
- Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
- Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
- Maintain accurate records in scheduling and case management systems.
- Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
- Support new client onboarding by coordinating schedules following authorization approval.
- Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
- Generate scheduling reports and monitor scheduling trends to support operational efficiency.
Requirements
- Fluent in English and Chinese (written and verbal) is required.
- Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
- Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
- Experience using EHR, scheduling, or case management systems.
- Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
- Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
- Strong organizational, multitasking, and communication skills.
- High attention to detail and proficiency with Microsoft Office and Google Workspace.
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.