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<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2>
<p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p><strong>About the Role</strong></p>
<p>Trust and Safety focuses on proactively managing risks in the EMEA region. The team also makes sure that safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. Managing Safety risks is key to protecting our platform users (couriers, customers, merchants), and doing so with transparency and fairness is key to building trust with them. We are looking for a Safety Insights & Improvement Manager to support our Global Manager of Personal and Road Safety to scale our strategy and initiatives globally. In this role, you will support the development and execution of safety initiatives that increase safety for all of Wolt's platform users, while building trust through transparent and effective safety practices. You will operate across both strategy and execution—owning key operational programs, identifying risks, and driving continuous improvement in our safety controls.</p>
<p><strong>What You’ll Be Doing</strong></p>
<ul>
<li>Analyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements</li>
<li>Designing and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users</li>
<li>Collaborating cross-functionally with Product, Support, Legal, Policy, and Operations teams to implement safety improvements at scale</li>
<li>Optimizing and evolving incident management tools and processes to ensure effectiveness and scalability</li>
<li>Conducting deep dives into safety incidents and root causes, and driving continuous improvement in prevention and response mechanisms</li>
<li>Supporting rollout of best practices and safety standards across regions</li>
<li>Enabling local teams through training, guidance, and playbooks on personal and road safety topics</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>4–6 years of experience in Operations, Strategy & Planning, Trust & Safety, Risk, or similar fields, ideally within the Platform/Gig economy</li>
<li>Experience or strong interest in Personal Safety, Road Safety, or Operational Risk management</li>
<li>Knowledge/experience working with Jira and Looker tools</li>
<li>Strong analytical and problem-solving skills with the ability to translate data into actionable insights</li>
<li>Proven program/project management experience</li>
<li>Ability to thrive in a fast-paced, ambiguous environment</li>
<li>Fluency in English is a must. Additional language (German, French, Greek etc.) are a plus</li>
</ul><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2>
<p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p>
<p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div> 
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Wolt
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Safety Insights & Improvement Manager.
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