Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.
We are seeking a Junior Account Manager to support Eightcap’s growth by helping convert leads into active traders and expanding our footprint within the Chinese-speaking market. This is an early-career role: you will work alongside experienced Account Managers, learn the full lead-to-client journey, and take on more ownership as you grow, with training and support from the team.
Key Responsibilities:
- Lead Conversion & Pipeline Growth: Follow up on warm leads and help convert them into active traders, working towards agreed monthly KPIs and targets with guidance from senior team members.
- Educational Support: Start by guiding clients on how to use Eightcap’s trading platforms and tools (such as account set-up, platform navigation and basic features), and gradually assist with preparing and delivering educational materials, webinars and seminars (online and offline) as your experience grows.
- Lead Management: Help build and manage a robust pipeline, keeping lead records accurate and up to date, and support relevant communication channels, including company social media accounts, in line with compliance guidelines.
- Market Knowledge: Build a solid understanding of financial markets, and learn to clearly explain market news, trading products and Eightcap’s value proposition to a diverse audience.
- Client Relationship Management: Provide a premium customer experience by handling feedback, requests and basic technical queries promptly and professionally, escalating to senior colleagues where needed.
- Operational Excellence: Prioritise daily tasks and meet deadlines within a fast-paced team environment, helping ensure a seamless transition from lead to active client.
- Internal & External Stakeholders: Work with internal teams, including Marketing, Compliance and Engineering, and support relationships with retail clients, wholesale traders and external vendors to help deliver a seamless end-to-end client experience.
Requirements
- Native or professional fluency in Mandarin is required, along with good working English (spoken and written); Cantonese is highly regarded.
- 0–2 years’ experience in client service, business development or a similar customer-facing role; recent graduates are welcome to apply.
- A genuine interest in FX, CFDs and global financial markets, with a willingness to learn and the curiosity to connect market trends to client opportunities.
- An interest in client acquisition and business development, with enthusiasm for building relationships and turning conversations into long-term clients.
- A natural talent for engaging and persuading people, with strong communication skills, commercial instinct and the drive to win clients’ trust.
- A results-driven, motivated professional with a passion for high performance and a commitment to delivering a premium client experience.
- Strong organisational skills and attention to detail, with the ability to prioritise tasks in a fast-paced environment.
- A proactive problem solver who thinks analytically and stays calm under pressure.
- A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
- A coachable approach, with the initiative to ask questions, take feedback on board and grow quickly.
- A background in telemarketing or professional call centres is considered a plus.
Benefits
We have built a performance-driven environment where you’re given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.
We also support you through:
- Ongoing investment in your career development, including technical and professional training.
- Wellness and lifestyle perks, such as monthly corporate massages.
- Drinks every Friday.
- Parental leave entitlements.
- Staff referral bonus programme.
- Annual flu vaccinations.
- Purchased leave.
- Novated leasing options for vehicle financing and management.
- A great CBD location with easy access to public transport.
- A multicultural, collaborative and supportive team culture.
- Being part of exciting new projects for the company.
- Regular social activities.
Don’t check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you’re ready to grow with us, we’re ready to meet you.