Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
The Renewal Specialist is responsible for managing a portfolio of customers, ensuring successful renewals, proactive issue resolution, and ongoing value realization. The role goes beyond renewals to act as a trusted customer success partner, with direct ownership of churn prevention and ARR retention.
What Will You Do❓
- Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.
- Proactively manage customer relationships and act as the primary point of contact.
- Conduct a minimum of 4 structured health-check calls per customer per year.
- Identify risks, dissatisfaction signals, and expansion opportunities early.
- Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).
- Track and follow up on open issues until full resolution.
- Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
- Take accountability for churn reduction and ARR retention within the assigned portfolio.
What Are We Looking For❓
- 1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
- Experience working with SaaS or subscription-based products is a strong plus.
- Strong communication skills (Arabic required; English is a plus).
- Customer-centric mindset with problem-solving skills.
- Comfortable working with targets related to retention, churn, and ARR.
Who Will Excel❓
- Experience using CRM tools (e.g., Salesforce or similar).
- Familiarity with ticketing/support tools (e.g., Zendesk or similar).
- Experience supporting customers in the Saudi or GCC market.
What We Offer You❗
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.