About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Health tech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
The Associate Manager, Clinic Operations is responsible for leading the day-to-day operations of Reliance Family Clinics to ensure patients receive safe, high-quality, and efficient care. The role oversees clinic performance, leads cross-functional teams, manages budgets, facilities, vendors, and operational projects, and ensures compliance with regulatory and organizational standards. The Associate Manager uses data to improve performance, optimize processes, and support strategic initiatives that enhance patient experience, operational efficiency, and business results.
What You'll Do
- Lead and develop clinic leadership teams across Operations, Nursing, Pharmacy, Laboratory, and Medical Services to ensure high-quality patient care and efficient service delivery.
- Set performance goals, monitor KPIs, conduct performance reviews, and provide coaching and support to team leads.
- Foster a culture of accountability, collaboration, continuous improvement, and excellent patient experience.
- Support workforce planning, recruitment, onboarding, succession planning, and leadership development initiatives.
- Develop and implement operational strategies that improve clinic performance, patient experience, and business outcomes.
- Monitor operational performance across clinic locations and address challenges to ensure efficient service delivery.
- Lead operational projects and strategic initiatives, ensuring timely execution and achievement of objectives.
- Manage clinic budgets and operational expenses while identifying opportunities to improve efficiency and optimize costs.
- Oversee the effective utilization of staff, facilities, equipment, and other operational resources.
- Ensure compliance with regulatory requirements, company policies, clinical governance standards, and health and safety regulations.
- Lead operational audits, risk assessments, and quality improvement initiatives to enhance patient safety and operational performance.
- Investigate operational incidents and implement corrective and preventive actions where necessary.
- Oversee the maintenance, safety, and functionality of clinic facilities, equipment, and physical assets.
- Manage vendor and service provider relationships to ensure quality service delivery and value for money.
- Coordinate facility maintenance, upgrades, and operational readiness for new or expanding services.
- Analyze operational, financial, and patient experience data to identify trends and support data-driven decision-making.
- Prepare performance reports and provide recommendations to improve service quality, operational efficiency, and business performance.
- Drive continuous improvement initiatives that enhance patient flow, service delivery, and overall clinic operations.
- Perform any other duties assigned by senior management.
Requirements
What You'll Bring:
- Bachelor's degree in Healthcare Management, Business Administration, Operations Management, Public Health, Health Administration, Engineering, or another relevant discipline.
- Must have completed the National Youth Service Corps (NYSC) programme or possess a valid Certificate of Exemption.
- Minimum of 8 years' post-NYSC experience in healthcare operations, healthcare administration, or business operations, including at least 3 years in a management or leadership role.
- Experience managing operations across multiple clinics, branches, or business locations.
- Experience leading operational projects, managing budgets, and implementing process improvement initiatives.
- Demonstrated experience in regulatory compliance, operational risk management, facility management, and vendor management.
- Willingness and ability to work onsite and travel regularly across multiple clinic locations.
Nice to Have:
- Master's degree in Business Administration (MBA), Public Health (MPH), Health Administration (MHA), Operations Management, or a related field.
- Professional certification in Project Management (PMP, PRINCE2), Lean Six Sigma, Healthcare Quality, or Operations Management.
- Experience leading operations across multiple healthcare facilities or geographically dispersed locations.
- Experience leading organizational change, business transformation, or large-scale operational improvement initiatives.
- Knowledge of healthcare regulatory and accreditation standards (e.g., HEFAMAA, NHIA, ISO 9001, SafeCare, or similar frameworks).
- Experience using operational dashboards, ERP systems, healthcare information systems, or business intelligence tools to monitor performance and support decision-making.
Benefits
What We Offer
- Salary: ₦600,000 monthly net
- Work Arrangement: Onsite at a Reliance Family Clinics
- Paid annual leave
- Premium health insurance coverage for you and your family
- Learning and development allowance to support your professional growth
- Social events allowance
- Daily light refreshments
- Annual performance bonus
- Annual performance-based salary review
- Monthly contributory pension
Ready to Join Us?
If this sounds like you, we'd love to hear from you. Apply today.
This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.