A Provisioning Technician – Level 1 is an entry level position requiring minimum 1 years’ experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX workstations and laptops for deployment to GXA clients. This is documented process that will require a successful candidate follow instructions, manage work requests and install devices onsite. In addition, learn how to manage inventory, check-in equipment, and ensure customer's database is accurate with correct technology inventory on hand.
Responsibilities
- Set up hardware and install and configure software and drivers
- Prepare technological equipment
- Perform regular upgrades to ensure systems remain updated
- Perform general maintenance tasks, troubleshoots and repairs computer systems. This would include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance.
- Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status.
- Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base
- Learn how to manage technology inventory.
Requirements
- Thorough knowledge of computer systems and IT components
- Good knowledge of internet security and data privacy principles
- Very good communication abilities
- Exceptional organizing and time-management skills
- Relevant certifications (e.g. CompTIA A+) will be an advantage
- BSc/BA in Computer Science, engineering or relevant field
- Excellent customer service skills
- Possess the ability to understand and follow instructions