Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance.
We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer. Competitive compensation will be $18-25 per hour.
Responsibilities
Leadership & Daily Operations
- Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities
- Provide direction, coaching, and support to team members throughout each shift.
- Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
- Ensure employees are following SOPs, safety guidelines, and company policies consistently.
- Jump in to perform work directly where necessary.
- Assist with training new team members, providing hands-on coaching and feedback.
- Lead by example through professionalism, accountability, and a guest-first mindset.
Guest Experience
- Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
- Create memorable guest interactions by anticipating needs and exceeding expectations.
- Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
- Manage sampling and guest education on our products
- Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
- Encourage team members to actively engage with guests rather than simply supervising attractions.
Safety & Compliance
- Perform routine inspections.
- Document and communicate maintenance, safety, or operational concerns to management.
- Respond appropriately to guest or employee incidents and complete necessary documentation.
- Verify attractions remain compliant with operational and safety standards throughout the day.
Property & Facility Management
- Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
- Coordinate minor maintenance needs and communicate larger repair requests.
- Ensure supplies, equipment, and activity materials are stocked and organized.
Requirements
Experience
- Proven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in education
- Strong organizational and communication skills.
- Food service experience
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent time management skills and the ability to work collaboratively in a team setting.
- Commitment to quality, cleanliness, and great customer service.
- Ability to work weekends, holidays, and peak seasonal hours.
- Excellent communication skills to interact with guests and provide a true farm-to-plate experience.
Abilities
- Lifting, pushing, pulling and carrying
- Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
- Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
- Continuous standing: During preparation, during service hours or during expediting, usually all day.
- Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.
- Vision: Must have excellent vision to see that product is prepared appropriately.
Competencies
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
- Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
- Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Benefits
- $18-25 an hour
- Weekend availability
- Leadership opportunity in a growing experience farm.
- Fun, energetic team environment.
- The chance to create memorable experiences for thousands of guests each season.