We are seeking a detail-oriented AR Collections Specialist to manage our billing and customer collections process. This person will ensure invoices are sent accurately and on time, follow up with customers to secure payments, and maintain a smooth end-to-end collections cycle. The ideal candidate is organized, communicative, and comfortable interacting with customers via email in a professional but firm manner.
- Generate and send invoices directly from the accounting system on a recurring basis
- Monitor accounts receivable and track outstanding balances
- Send timely payment reminders and follow up with customers via email to ensure collection of overdue invoices
- Maintain accurate records of all invoices, payments, and customer interactions
- Collaborate with the finance team to reconcile accounts and resolve billing discrepancies
- Provide weekly reports on invoicing and collections status
- Support process improvements to reduce overdue balances and streamline collections
Requirements
- 2+ years of experience in invoicing, accounts receivable, or collections (preferably in a SaaS or service-based company)
- Strong attention to detail and accuracy in financial record-keeping
- Excellent written communication skills for professional customer correspondence
- Experience using accounting/invoicing systems (QuickBooks, NetSuite, or similar)
- Proficiency in Google Workspace or Microsoft Office (especially Sheets/Excel)
- Ability to manage multiple accounts and prioritize tasks effectively
- Self-starter who can work independently and meet deadlines
Preferred Qualifications
- Experience handling international customers and payments
- Familiarity with SaaS billing cycles and subscription models
- Background in customer service or client-facing finance support
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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