ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Collections
- Complete attorney referral forms using information from PointClickCare (PCC).
- Gather required supporting documents, including private pay statements and resident face sheets.
- Ensure referral documents are complete for review before submission to attorneys.
- Private Pay Statement QA
- Review monthly private pay statements for accuracy before generation.
- Verify that taxes and room rates match the census and approved billing rates.
- Identify and report billing discrepancies for correction.
- NAMI Review
- Generate reports to ensure every resident has an assigned responsible party.
- Identify missing information that may prevent statements from appearing in the credit card portal.
- Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the resident's status.
Requirements
- At least 6 months BPO experience
- Experience in healthcare/finance is a PLUS!
- Must be detail oriented
- Proficient in using MS Excel
- Ability to multi-task, prioritize, and manage time effectively
- Good verbal and written English skills
- Willing to work onsite in MAKATI
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives