- Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
- Maintain a clean, organized, and fully equipped reception area
- Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
- Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
- Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
- Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
- Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
- Handle lost and found items in accordance with established procedures and company policies
- Report and assist to the supervisor in resolving technical issues with relevant teams
- Coordinate with Security regarding visitor access and potential security concerns
Requirements
- Minimum Diploma (D3) education, preferably in a related field
- Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
- Well-groomed with professional appearance
- Excellent communication and interpersonal skills, with a professional and service-oriented attitude
- Proficient in English, both spoken and written
- Strong teamwork and collaboration skills
- Proficient in Microsoft Office and general computer applications
- Relevant certifications or professional training are an advantage