Location: Luxembourg, Luxembourg (Office)
On-Site| Part-Time
Compensation: Competitive
Our client, a leading regulated financial institution and virtual asset service provider operating in Luxembourg, is seeking a highly skilled and adaptable IT Administrator & ICT Outsourcing Officer to join its dynamic team.
Reporting directly to the Authorised Manager, this role is critical to supporting day-to-day IT operations while executing first-line ICT outsourcing and third-party management activities within a strictly regulated financial environment. The position balances hands-on technical support and system maintenance with crucial operational resilience and governance responsibilities, collaborating closely with global technical teams, internal control functions, and external service providers.
Key Responsibilities:
- Internal IT & User Support: Deliver daily IT support to local employees covering hardware, software, networking, access controls, and endpoint troubleshooting.
- Identity & Asset Governance: Manage employee onboarding and offboarding workflows, user account creation, permissions, hardware allocation, and IT asset inventory.
- System Administration: Assist in administering Microsoft 365, Azure AD, VPNs, Virtual Desktop Infrastructures (VDI), local networks, and associated enterprise tools.
- Operational Maintenance & Resilience: Monitor local infrastructure, maintain reliable backup systems, support Business Continuity and Disaster Recovery (BC/DR) testing, and track remediation actions to completion.
- ICT Third-Party & Regulatory Governance: Perform operational activities under DORA and ICT governance frameworks, including vendor due diligence, third-party risk assessments, exit plan execution, and maintaining operational data for the DORA Register of Information.
- Compliance & Audit Support: Coordinate with Risk, Information Security, and audit teams to compile regulatory evidence, implement standard IT policies, and support penetration testing follow-ups.
Requirements
- Technical Expertise: Proven background in IT support, systems administration, and end-user environment management (Microsoft 365, Windows enterprise environments, Azure, VPN/VDI).
- Regulatory & Governance Knowledge: Solid understanding of DORA regulations and ICT third-party risk management frameworks within financial services.
- Vendor & Risk Management: Prior experience conducting vendor due diligence, risk assessments, BC/DR testing, or audit preparation is strongly preferred.
- Communication & Coordination: Exceptional organizational skills and the ability to coordinate effectively between regional operations, international parent/group IT departments, and third-party vendors.
- Languages: Fluency in English (spoken and written) is mandatory. Proficiency in Japanese or other European languages is an advantage.
- Eligibility & Vetting: Must possess valid authorization to work on-site in Luxembourg. A clean criminal record check (Extrait de Casier Judicial n°3) will be required prior to engagement.
Benefits
Benefits
- Competitive pro-rata compensation package
- Comprehensive corporate employee benefits package.
- Flexible part-time structure (30 hours per week) in an international, innovative financial services setting.
Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.
Commitment to Equality and Accessibility:
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
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