Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.
Key Responsibilities
- Respond to customer inquiries.
- Resolve issues professionally.
- Document interactions accurately.
- Escalate complex issues.
- Meet response-time goals.
- Maintain customer satisfaction.
- Collaborate with internal teams.
- Follow company procedures.
Requirements
- 2+ year of customer service experience.
- Excellent English communication.
- CRM/ticketing system experience.
- Problem-solving skills.
- Ability to multitask.
- Professional attitude.
- Reliable internet.
- Customer-focused mindset.
- English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
- Availability to work during Eastern Time (ET) business hours
Preferred Qualifications
- Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
- BPO or SaaS experience.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekends off.
- Growth Opportunities