Project Manager, Client Operations
Location: Burbank (On-Site)
Schedule: 4pm to 1am
Position Type: Full-Time, Salaried
Compensation Range: $72,500-$90,000
COMPANY
At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.
Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.
Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions.
Responsibilities
- Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
- Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
- Establish a solid understanding of specific client specifications and needs
- Build strong working relationships with clients and deliver world class customer service
- Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
- Work with the billing team to ensure projects are billed correctly and on time to clients
- Perform order entries based on client requests and ensure data accuracy in all internal and external systems
- Provide strategic solutions to any issues that may arise with clients
- Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
- Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
- Abide by security policies and protect information entrusted to you
- Document processes to use as training guides (including video trainings)
- Utilize dashboards, reports and metrics to monitor production milestones and status
- Help build and evolve the company and team culture
- Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
- Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
- Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your account
Requirements
- Bachelor’s degree preferred
- Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
- Solid organizational skills, including multitasking and time-management
- Collaborative thinker who works well in a team
- Experience in media industry and post-production workflows
- Passionate about customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Deep sense of urgency and ability to work in a fast-paced environment with high volume
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done