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Job Title: Security Operations Manager
Location: Office Hub (Arizona | Texas | California | Las Vegas, NV)
About the Role
Marksman Security is seeking a dedicated and dynamic Security Operations Manager to oversee daily field security operations for a major healthcare/medical distribution client. Based in one of our regional office hubs (AZ, TX, CA, or Las Vegas), this role is critical to maintaining high-quality security operations, managing officer schedules, supporting field staff, and ensuring seamless service delivery across client sites.
Key Responsibilities
- Client & Team Leadership: Build and maintain strong relationships with client representatives and internal staff. Directly assist in supervising, coaching, and supporting security officers.
- Scheduling & Roster Management: Establish, review, and maintain client site schedules using electronic platforms, ensuring all posts are filled with qualified personnel.
- Operational Oversight: Respond promptly to officer call-offs, tardiness, and site emergencies to meet contractual commitments. Manage time-off requests and verify check-in/out records.
- HRIS & Data Integrity: Maintain real-time employee database updates and generate weekly operational statistic reports.
- Training & Onboarding: Oversee the placement and site training of security officers in coordination with Account Managers.
- Meetings & Support: Attend weekly operational meetings and coordinate support services to achieve financial, operational, and customer service goals.
Qualifications
- Experience: High School Diploma/GED required. Minimum of 2 years of satisfactory experience in security operations, customer service, or high-volume call center environments. Supervisory experience preferred.
- Age & Licensing: Must be at least 21 years old and hold (or be able to obtain) the required state security licensing for the operating region.
- Technical Skills: Strong computer proficiency, including Microsoft Office software and automated scheduling/HRIS systems.
- Communication: Excellent verbal and written English communication skills (bilingual skills are a plus).
- Requirements: Ability to pass a pre-employment drug screen and criminal background check; must maintain an active contact phone number.
Compensation & Benefits
- Salary: $68,000 – $72,000 / year (commensurate with experience)
- Benefits: Medical & Dental Insurance, Paid Time Off (PTO) & Paid Holidays, Retirement/Pension plan options
- Growth: Continuous skill-enhancing training and career advancement opportunities
EOE: M/F/D/V
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