This is a 3-month contract role. Please apply if you’re comfortable with this arrangement and are available for the full contract period.
⏰ Shift Schedule & Work Setup:
- Eastern/Central Timezone
- 100% Remote – work from the comfort of your home
- Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow
🏢 Job Summary:
The Collections Specialist is responsible for daily client engagement and providing administrative and research support for the collections functions. The Collections Specialist is a key member of the billing and finance team and will regularly interact with the finance team, clients and cross-functionally with other departments as needed.
🔑 Key Responsibilities:
- Support the collections process, working to resolve client payment issues and protect the financial assets of the organization.
- Meet assigned collections quotas and targets by consistently following up on outstanding accounts and securing timely payments.
- Review documents and filings, assess credit histories and reports, collect and process data on existing and prospective customers, and process credit applications.
- Follow all applicable organization and compliance rules regarding credit and collection processes.
Requirements
- 3-5 years of relevant experience in collections, accounts receivable, credit, billing, or a related field
- Proven ability to meet assigned collections quotas and performance targets
- Strong oral and written communication skills, with the ability to professionally handle payment concerns and difficult conversations
- Strong negotiation, problem-solving, and follow-up skills
- Excellent time management, organization, and attention to detail, with the ability to manage multiple accounts in a fast-paced environment
- Proactive and accountable, with a strong focus on resolving outstanding accounts and achieving collection goals
- Ability to follow established credit, collections, compliance, and documentation procedures