Role Summary:
Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.
Key Responsibilities:
- Project Leadership: Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities.
- Solution Architecture: Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization.
- Stakeholder Engagement: Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively.
- Team Leadership & Mentoring: Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback.
Functional Competency:
- Process Ownership: Leads end-to-end module or functional process delivery.
- Integration Oversight: Owns end-to-end integration validation and troubleshooting.
- QA Governance: Owns QA cycles; sets standards and review discipline.
- Project Reporting: Owns project reporting and drives transparency across stakeholders.
Behavioural Competency:
- Leadership: Inspires confidence and drives team performance.
- Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
- Consulting Skills: Guides clients through ambiguity and change.
- Problem Solving: Solves complex problems with strategic foresight.
- Stakeholder Management: Influences outcomes through strategic engagement.
- Escalation Management: Prevents escalations through proactive risk handling.
- Change Attitude: Drives change with positive mindset and resilience.
- Attention to Detail: Producing consistently high-quality work.
- Team Leadership: Drives team performance and alignment.
- Mentoring: Coaches peers and guides best practices.
- People Development: Gives structured feedback and supports growth.
Requirements
- Bachelor's degree from a recognized institution.
- 4-7 years of HRIS experience; led at least 3 end-to-end implementations.
- Strong leadership, client management, and communication skills.
- Ability to manage competing priorities and guide cross-functional teams.
- Demonstrated people management and team development capability.
- Certifications: SuccessFactors Certification (required).