Main Responsibilities
- Conduct in-depth portfolio analysis and provide recommendations to improve collection efficiency.
- Budgeting and expense planning for the Debt Collection Department, including translating budget figures into P&L metrics and aligning financial plans with operational KPIs
- Develop, launch, and analyze A/B tests for hypothesis validation and process improvement.
- Monitor KPIs (RPC, PTP, Recovery Rate, etc.) and respond promptly to deviations.
- Coordinate support of existing collection reports and dashboards
- Initiate and coordinate the creation of new reports and dashboards
- Responsible for piloting and production deployment of new tools and strategies.
- Collaborate with Product, Operations, and Legal teams to synchronize strategic changes.
- Research global debt collection trends and adapt best practices for local markets.
- Prepare regular analytical reports and present results to management.
Requirements
- 3+ year of experience in portfolio/strategy management in banking or microfinance.
- Strong SQL skills and experience working with large datasets.
- Practical A/B testing experience and result analysis.
- Familiarity with automation tools for debt collection.
- Strong analytical and problem-solving skills.
- English: Upper-Intermediate or above