Job Summary:
Renmoney is hiring a Field Recovery Officer to manage and recover overdue accounts through field operations and customer engagement. The role involves executing recovery strategies, negotiating realistic repayment plans, and advising on process
improvements, all while maintaining regulatory and policy compliance.
Key Responsibilities:
- Engage defaulting customers and recover overdue debts.
- Negotiate and monitor repayment plans based on financial assessments.
- Update recovery systems and provide insights on debt management strategies.
- Ensure adherence to legal and internal recovery processes.
- Deliver high-quality service aligned with company values and customer care policies.
Requirements
- Bachelor's degree in business, finance, or a related field.
- Minimum of 2 years’ experience in collections or field recoveries.
- Knowledge of debt recovery principles and legal processes.
- Strong analytical, communication, and negotiation skills.
- Familiarity with call center optimization and financial systems.
- Skip tracing knowledge
Ideal Candidate:
- Proactive, results-driven, and comfortable with ambiguity.
- A strong communicator and problem-solver.
- Enjoys fast-paced, collaborative environments.
Not Ideal for Those Who:
- Prefer highly structured roles with constant direction.
- Thrive in large, hierarchical teams.
Benefits
- A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
- A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
- You will receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.