Responsibilities:
- Handle incoming customer inquiries and provide excellent customer service.
- Assist customers with product information, technical support, and order processing.
- Resolve customer complaints and ensure customer satisfaction.
- Collaborate with internal teams to address customer issues and provide timely resolutions.
- Maintain accurate customer records and update customer databases.
- Conduct customer satisfaction surveys and gather feedback.
- Follow up on customer inquiries and ensure prompt resolution.
- Handle escalated customer complaints and issues.
- Provide recommendations for process improvement and customer service enhancement.
- Stay updated on company products, policies, and procedures.
Requirements
- Diploma or degree in Engineering or any related field.
- Prior experience in customer service or call center environment.
- Strong communication and interpersonal skills.
- Customer-focused mindset and ability to empathize with customers.
- Ability to handle high volume of customer inquiries and multitask effectively.
- Problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office applications.
- Ability to work in a fast-paced environment and adapt to changing customer needs.
- Fluency in English and other relevant languages is preferred.
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.
EA License No: 13C6305
Reg. No.: R1874608
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.