Responsibilities:
- Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
- Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
- Develop and implement service strategies to meet customer satisfaction and business objectives.
- Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
- Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
- Handle customer escalations and resolve issues in a timely and satisfactory manner.
- Ensure compliance with health, safety, and environmental regulations and industry standards.
- Provide technical support and guidance to the field service team and customers.
- Stay updated on industry trends and technological advancements in ACMV/HVAC systems.
Requirements
- Diploma or Degree in Engineering or related field.
- Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
- Strong knowledge of ACMV/HVAC systems and equipment.
- Experience in managing a team of field service technicians.
- Excellent leadership and communication skills.
- Customer-focused mindset and ability to build and maintain relationships.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced and dynamic environment.
- Valid driver's license.
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.
EA License No: 13C6305
Reg. No.: R1874608
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