At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
As a Senior Manager of Monetization Strategy & Pricing, you will play a pivotal role in developing, optimizing, and executing pricing and packaging strategies for PointClickCare’s products and services. You will lead key initiatives, support strategic deals, and act as a bridge between tactical execution and strategic leadership. Reporting to the Director, Monetization Strategy & Pricing, you will collaborate across departments to ensure pricing decisions drive both short- and long-term business impact.
Key Responsibilities:
- Contribute to the development of and execute on pricing and packaging strategies that align with product positioning, customer needs, and business goals.
- Own select pricing projects and support the Director in broader strategic initiatives.
- Partner with cross-functionally to support the monetization and go-to-market strategy for new product offerings and feature launches.
- Perform customer analysis and usage segmentation, and leverage market research to inform pricing recommendations and identify market opportunities.
- Leverage AI tools to develop pricing models, assess pricing performance, and run scenario and margin analyses to evaluate trade-offs and recommend pricing and packaging improvements.
- Leverage AI to perform quantitative and qualitative research, and optimize discounting frameworks and packaging options.
- Translate insights into actionable recommendations for pricing and monetization.
- Leverage AI to create and track key pricing and monetization KPIs (e.g., ASP, ARPU, discount rates, price realization, attach rates, margin impact) and prepare reports and dashboards to support business reviews.
- Work with Product, Marketing, Sales, RevOps, and Finance to ensure pricing strategies are understood, adopted, and operationalized successfully across the organization.
- Partner with Sales Enablement and Customer Success to create tools, documentation, and training that help teams effectively position and sell based on value.
- Provide hands-on support for complex or high-impact deals, ensuring pricing configurations maximize customer success and business objectives.
Support pricing & packaging initiatives:
Assist in monetization of new products:
Conduct market & customer research:
Build financial models & run analyses:
Monitor key metrics:
Collaborate cross-functionally:
Enable sales & customer teams:
Required Skills & Qualifications:
- Bachelor’s degree in Business, Finance, Economics, Marketing, or a related field.
- 3+ years of experience in pricing strategy, business analysis, product operations, or management consulting, preferably within a SaaS or enterprise software company
- Familiarity with B2B SaaS and AI pricing models, value-based pricing, and monetization principles.
- Understanding of enterprise sales cycles, customer value drivers, and product commercialization.
- Strong quantitative and problem-solving skills with the ability to manipulate and interpret large data sets.
- Experience with financial modeling, pricing analysis, and market research.
- Ability to connect insights to actionable recommendations and business outcomes.
- Effective communicator, able to present findings clearly and tailor messaging to different stakeholders.
- Comfortable working cross-functionally and building relationships across teams.
- Able to influence decisions through data, logic, and a customer-focused perspective.
- Highly organized, detail-oriented, and capable of managing multiple projects in a fast-paced environment.
- Demonstrated ability to follow through on tasks, manage competing priorities, and adapt to evolving needs.
Communication & Collaboration
Organizational & Execution Skills
Preferred Experience:
- MBA or advanced degree is a plus
- Healthcare or Post-Acute Tech Experience
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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