About the Role
The Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event. They will assist in the set-up and close out, and on-site execution of Special Events and Promotions.
Position Responsibilities
- Provide the highest level of guest service by greeting all guests pleasantly and with a positive and cheerful demeanor.
- Answer all questions by guests and input their information into the database.
- Understands and explains loyalty card programs and rewards to team members and customers.
- Enrolls customers into the loyalty card program, updates existing information, issues cards and emphasizes the rewards and benefits of the card program.
- Maintain awareness of, and effectively communicates to other staff, property wide company promotions, events and programs.
- Assists in the placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs, tables, podiums and other physical requirement set-up items.
- Prepares registration items for Special Events and promotions, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed.
- Comply with all New Jersey regulatory requirements, departmental and company policies including Ocean Casino Resort ’s business ethics guidelines.
- May occasionally assist as needed issuing box office tickets.
- Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processed, customer lists, marketing plans and any other confidential information.
Essential Functions
- Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
- Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
- Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
- Must be able to lift at least 25lbs.
Requirements
- High School Diploma or equivalent GED preferred.
- Ability to communicate with customers and team members in a clear and concise manner.
- Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
- Ability to effectively communicate in English
Benefits
- Training & Development
- Free Meal while on shift
- Free Parking
- Paid Time Off
- Pay Rate: $17.00/hour