Job Description
Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!
What you will do:
- The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
- Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner
- Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution
- Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits
- Determine the most cost-effective means of sourcing parts and equipment
- Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
- Develop and maintain relationships with vendors to ensure competitive pricing and quality services
- Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- High school diploma or equivalent certificate required
- Associate or Bachelor’s degree in business or related field preferred
- Minimum one year’s experience in retail facility support preferred
- Basic Microsoft Office skills with intermediate skills in Excel
- Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)
- Basic knowledge of facility management and Energy Management Systems (EMS)
- Strong written and verbal communication skills
- Ability to provide excellent customer service and follow-up
- Strong attention to detail, organization and follow-up
- Ability to prioritize, multitask and work in a fast-paced, dynamic environment
- Ability to analyze and make decisions
- Ability to collaborate with other team members and departments
- General office work requiring sitting or standing for long periods of time
- Nation-wide Medical Plan/Dental/Vision
- Flexible Spending Accounts
- Weekly pay
- 401K match
- Tuition Assistance
- Adoption Assistance
- PTO
- Fuel Discount